Frequently Asked Questions
How do I place an order?
You can place an order several ways:
online at www.iveta.com
by email at email@example.com,
by phone at 831-423-5149
by fax at 831-423-5169; or
by mailing your order to Iveta Gourmet Inc. 2125 Delaware Ave., Santa Cruz, CA 95060
Which forms of payment do you accept?
We accept Visa, MasterCard, American Express and Discover. If mailing your order you can prepay by check. Wholesale customers may apply for credit terms by contacting us at 831-423-5149.
How can I cancel an order?
If you need to cancel an order contact us at 831-423-5149 or by email at firstname.lastname@example.org.
Who do I contact if I'm having a problem placing an order online or checking out?
If you are having difficulty call us at 831-423-5149.
What's your return policy?
If you receive any product that is damaged or defective we will replace the product or refund your purchase price provided that you contact us within 5 days of receipt of the shipment.
What do you mean when you say your products are all natural?
The term “All Natural” has never been fully defined, but none of our baking mixes contain any artificial flavors, coloring or other ingredients, preservatives or hydrogenated vegetable oils.
Are your products GMO free?
All of the ingredients used in our baking mixes are Non-GMO.
Do you sell organic products?
We offer a line of organic jams and all of our baking mixes contain some organic ingredients. We are in the process of obtaining organic certification for our manufacturing facility and plan to introduce a line of organic baking mixes in the near future.
Are your products gluten-free?
We manufacture a line of gluten-free scone mixes. In addition, our jams, curds and clotted cream are gluten-free (not made from wheat, oats, rye or barley).
Do you have any sugar-free products?
We manufacture a sugar-free Vanilla Scone mix which is sweetened with Xylitol, an all-natural sweetener.
How can I check the status of my order?
You can check your order status online or by calling us at 831-423-5149. If you are a registered customer you can view your order history and status by entering your email address and password and clicking MyAccount.
When will my order ship?
Most orders are processed within 1- 2 days of receipt. Standard shipping is by FedEx Ground Service which takes
2 - 3 business days for West coast orders and from 5 - 7 business days for areas East of the Rockies.
Do you ship to Alaska and Hawaii?
We ship to Alaska and Hawaii as well as to Puerto Rico, the US Virgin Islands and APO/FPO addresses via the US Postal Service.
Do you ship to PO Boxes?
FedEx requires a street address and does not ship to PO Boxes. If you prefer to have your order shipped to a PO Box it will be shipped via the US Postal Service.
Will I receive shipping information once my order has shipped?
If you have given us an email address you will receive an email confirmation of your order. Once your order has shipped, you will receive a shipping confirmation with the tracking number for your order. You can also call us at 831-423-5149 and we can track your order for you.
Can I substitute something for the heavy whipping cream when I make the scone mix?
To achieve the light, moist texture that distinguishes Iveta scones from other mixes it is best to use heavy whipping cream. However, a great non-dairy substitute is cashew cream (see our recipe section for instructions on how to make it).
Can I make the scone dough the day before I serve them?
Yes, you can make up the dough and wrap it in plastic wrap. It will hold in your refrigerator for 2 or 3 days.
Can I freeze the scones?
For best results we recommend that you mix the dough, then bake, without freezing. However, many of our customers mix and pre-form the dough then freeze it before baking, or bake the scones, then freeze them.
I followed the directions on the scone mix, but it didn’t come out right. What did I do wrong?
Our scones are very easy to make and when there is a problem it is usually because:
(a) “heavy” whipping cream wasn’t used. There is “whipping cream” and “heavy whipping cream”. Heavy cream has the higher fat content necessary to produce a light and moist scone. The fat content also varies among brands - use the better quality cream.
(b) a measuring cup wasn’t used. The recipe calls for 1 cup (8oz) of heavy whipping cream. The 8oz cartons sold in grocery stores do not always contain 8oz.
(c) the oven temperature was wrong. The temperature readings on built in oven thermometers can vary. We recommend using a separate thermometer placed in the oven.
What are the best uses for your products?
Our baking mixes are very versatile. They make great breakfast treats and grab-n-go snacks or use them as a base for a quick and easy gourmet dessert (see our recipe section for ideas).
Are there any special instructions for baking at high altitudes?
We have used our mixes at altitudes up to 5,000 ft without any problems. At higher altitudes the liquid evaporates faster so you might add a little more heavy whipping cream, increase the oven temperature by 15-25 degrees and extend the baking time until the scones are light brown (to test the scones insert a toothpick in the center of the scone; if it comes out clean they're done).